For all those who are looking to get out of your Verizon contract without paying an early termination fee (ETF), please see my video tutorial. I have been getting a lot of questions about how to go about this process and still keep your phone number. Here is a simple step-by-step process to help you port your number while still canceling without paying an ETF. After you convince Verizon (per your rights in the contract) to allow you to leave without paying the ETF, here is what you do:
1. Set up cancellation for a future date
Give yourself at least two weeks if you’re planning on getting an iPhone. The customer rep will put a note in your account that when you cancel, you won’t have to pay the ETF. Get the rep’s contact information so you can call him/her back later.
2. Call back to confirm the note in your account
Speak to a totally new rep and don’t explain anything. Just ask whether the note about not paying the ETF is there. You can never be too careful.
3. Sign up with your new carrier and port over the number
Verizon has to allow the porting of your number to a new carrier. Once this happens, your account will instantly be deactivated and you WILL be charged the ETF.
4. Call Verizon and get your ETF back
Call up the original Verizon rep and get refunded for the ETF based on the note in your account. If you didn’t get the number of the original rep, call up a new one. The note is in your account so you should be OK.
That’s it. It’s simple in theory but some people run into some bumps in the road. It’s usually due to uneducated service reps. That is why it’s good to get the number of the person you speak to who put the note in your account. Good luck and let me know how it goes in the comments.